About TU

OFFICE OF TECHNOLOGY SERVICES

Mobile Device Support - Faculty and Staff

Students click here for assistance.

With the amount of mobile devices available, delivering security and support is challenging. Our goal is to provide a reasonable balance of support for the devices that are being used the most.


This main page will lead you to the all the information that you need to know when using a mobile device on-campus.

Support

Security

Purchasing

Configuring a Mobile Device to Access Email, Contacts, and Calendar

Mobile Apps

Frequently Asked Questions

Apple Corner

Recommended Devices


OTS recommends and will support devices that operate the Apple iOS and Android operating systems. More important than the specific hardware is the device's synchronization software. For the Apple iOS operating system, Microsoft Exchange in combination with iTunes is preferred for synchronization. Android devices will operate through corporate synchronization setup.

All smartphone purchases must be approved by the Vice President for Administration and Finance. In addition these devices have a university policy regarding use, see notes below.

  1. Prior to purchase and to order, contact Nicole Cosentino at 410-704-5013.
  2. Departments should not purchase devices directly.
  3. Synchronizing smartphones is accomplished using your cellular provider's network.
  4. Verizon Wireless is Towson University's preferred cellular service provider and all recommended phones operate on Verizon's network. A monthly plan is required.
  5. Depending on your synchronization needs, you may be required to purchase an additional software application and/or licensure.
  6. Purchase of a smartphone requires the approval of your department head, dean or associate vice president, and divisional vice president. Policy details are available in the Mobile Computing Devices Policy.
  7. When your smartphone arrives, OTS Telecommunications will arrange for setup and delivery.

Recommended smartphones currently includes various models of the Apple iPhone. Various Android equipment is also available. Please call Nicole Cosentino at 410-704-5013 for the most current equipment offerings, pricing and usage policies.

For technical assistance concerning all smartphones, call the OTS Help Center at 410-704-5151, menu option 2+2+2 for assistance.

 

 

 

Map

Emergencies
410-704-4444

University Police
410-704-2134

Closings & News
410-704-NEWS (6397)

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